Delivery Information
Christmas Returns | Christmas & New Year Hours | Changes to Our Normal Times
Monday Christmas Eve 9.00am - 4.00pm
Tuesday Christmas Day - Closed
Wednesday Boxing Day - Closed
Thursday 27th 9.00am - 5.30pm (no late night)
Friday 28th 9.00 - 5.30pm
Saturday 29th 9.00 - 5.30pm
Sunday 30th 10.00am - 4.00pm
Monday New Years Eve 9.00am - 4.00pm
Tuesday New Years Day - Closed
Wednesday - Back to Normality!
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Christmas Returns - items must be returned back to us by 12th January for Refunds.
Purchases made between November and 31st December are subject to our extended Christmas Returns.
This means that online orders outside of our standard 14 days return for refund period or 28 days exchange, must be returned back to us by 12th January. Thank you
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Bulky items have a £10 delivery charge. These items include all adult ski poles, wheeled holdalls and double wheeled ski bags.
We are delighted to be able to offer DPD next day by 12pm shipping at a fantastic price of £5, RRP £14.Please order before 12:30pm to qualify.
You may want to take advantage of our Click and Collect Service. (option at the checkout process on website) Orders generally are ready after a couple of hours of receiving your order. (except skis) If someone is collecting your order for you, please notify us and give them proof of your order.
Please be aware, for security reasons we will not leave instructions for parcels to be thrown over fences, left in porches, garages, wheelie bins or doorsteps etc. Signatures are required.
A working day is Monday - Friday and doesn't include bank holidays. Please also note that orders to Highlands and Islands and BFPO addresses will take longer. Extreme weather conditions can cause delays to all delivery options and refunds are not available for delays that are outside of our control.
What are the delivery charges?
Delivery Destination
Under £75.00
Over £75.01
£100.00+
Description
Same Day Shipping
England
Free
Free
1st Class Option
Standard Delivery 2-3 days.
+ £5.00 (order before 12.30pm)
Scotland
Free
Free
1st Class Option
Standard Delivery 2-3 days.
+ £5.00 (order before 12.30pm)
Wales
Free
Free
1st Class Option
Standard Delivery 2-3 days.
+ £5.00 (order before 12.30pm)
Scottish Highlands & Islands
Free
Free
£8.00
Standard Delivery 2-3 days.
+ £5.00 (order before 12.30pm)
Northern Ireland
Free
Free
£8.00
Standard Delivery 2-3 days.
+ £5.00 (order before 12.30pm)
Isle of Man
Free
Free
£8.00
Standard Delivery 2-3 days.
+ £5.00 (order before 12.30pm)
Delivery Destination
Under £350.00
Over £350.01
£100.00+
Description
Bulky Item Surcharge
Jersey
£15.00
£25.00
£8.00
Standard Delivery 2-3 days.
£20
Guernsey
£12.00
£25.00
£8.00
Standard Delivery 2-3 days.
£20
Delivery Destination
Under £350.00
Over £350.01
£100.00+
Description
Bulky Item Surcharge
Australia
£50.00
£80.00
£15.00 * Reduced!
6 - 11 Business Days.
£50
USA
£40.00
£60.00
£15.00 * Reduced!
Delivery 4 - 8 Business days.
£50
Canada
£40.00
£80.00
£15.00 * Reduced!
Delivery 4 - 8 Business days.
£50
Delivery Destination
Under £350.00
Over £350.01
£100.00+
Description
Bulky Item Surcharge
Republic of Ireland
£25.00
£30.00
£8.00
Delivery 2-3 days if ordered before 2pm.
£10
Belgium
£20.00
£30.00
£8.00 * Reduced!
Delivery 2 - 5 Business Days.
£15
Denmark
£35.00
£50.00
£8.00 * Reduced!
Delivery 2 - 5 Business Days.
£15
France
£25.00
£40.00
£8.00 * Reduced!
Delivery 2 - 5 Business Days.
£15
Germany
£25.00
£40.00
£8.00 * Reduced!
Delivery 2 - 5 Business Days.
£15
Netherlands
£25.00
£30.00
£8.00 * Reduced!
Delivery 2 - 5 Business Days.
£15
Delivery Destination
Under £350.00
Over £350.01
£100.00+
Description
Bulky Item Surcharge
Italy
£25.00
£40.00
£15.00
Delivery 3-6 Business Days.
£15
Portugal
£35.00
£50.00
£15.00
Delivery 3-6 Business Days.
£10
Spain
£25.00
£40.00
£15.00
Delivery 3-6 Business Days.
£15
Delivery Destination
Under £350.00
Over £350.01
£100.00+
Description
Bulk Item Surcharge
Austria
£25.00
£40.00
£15.00
Delivery 3 - 7 Business Days.
£15
Czech Republic
£35.00
£50.00
£15.00
Delivery 3 - 7 Business Days.
£15
Poland
£35.00
£50.00
£15.00
Delivery 3 - 7 Business Days.
£10
Norway
£25.00
£40.00
£15.00
Delivery 3 - 7 Business Days.
£15
Sweden
£35.00
£50.00
£15.00
Delivery 3 - 7 Business Days.
£10
Switzerland
£25.00
£40.00
£15.00
Delivery 3 - 7 Business Days.
£15
Delivery times are estimates
Christmas Returns | Christmas & New Year Hours | Changes to Our Normal Times
Monday Christmas Eve 9.00am - 4.00pm
Tuesday Christmas Day - Closed
Wednesday Boxing Day - Closed
Thursday 27th 9.00am - 5.30pm (no late night)
Monday New Years Eve 9.00am - 4.00pm
Tuesday New Years Day - Closed
Wednesday - Back to Normality!
Christmas Returns - items must be returned back to us by 12th January for Refunds.
Purchases made between November and 31st December are subject to our extended Christmas Returns.
This means that online orders outside of our standard 14 days return for refund period or 28 days exchange, must be returned back to us by 12th January. Thank you
You have the right to return the goods back to us within 14 days of receiving them, provided they are returned in resalable condition and with all the original packaging, labels & tags. Late returns, after 14 days but within 30 days, a credit will be issued via reward points on your account. The buyer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made. Returns form at bottom of page, or simply add a note with your name and details with the returns
Where the above criteria for return of goods is not fulfilled, the Buyer agrees to pay for any loss or extra costs incurred. To return goods, please complete our returns form and arrange for the item(s) to be returned at the buyers cost. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements.
For health and hygeine reasons Faulty/used dirty returns eg ski pants, jackets must be washed before being sent back to us.
Thank you
Vat No.: 602 6772 51
Registered in England, No.: 4597092
Registered Office & Shop address:
The Ski Shop, Captains Cabin Sevenoaks.
113/117 St. John´s Hill,
Sevenoaks, Kent,
TN13 3PE
Telephone 01732 464463